By David Bry
Editor’s note: This article uses real life diagnostic scenarios with fictitious characters and locations to illustrate real world diagnostic techniques.
As the lead instructor of a community college automotive technology program, Ben Breedlove often found himself with the unenviable task of fixing students’ mistakes. Ten years ago he was the shop foreman of a Toyota dealership service department. At least once a week, he had to rescue a dealership technician from the aftereffects of a misdiagnosis or a botched repair procedure. Now, at the college, bailing out students from repairs gone wrong was a once-a-day task. But it was one that Ben would gladly take on with any willing and capable student.…
