By Steve McLinden
If it’s huge and rolls, odds are that Big Wheels Body Shop can fix it.
The warehouse-size, 30,000-square-foot Fort Worth shop, which is about the volume of the average Big Lots, goes bigger and biggest. Big Wheels repairs rigs, trailers, buses, tractors, RVs, garbage trucks, cement mixers, earthmovers and other heavy equipment, performing both structural and cosmetic work on exteriors and interiors.
The shop is headed by hands-on owner-founder Will Cicalla, whose strong relationship orientation has been one of its many keys to success since opening in mid-2015.
Cicalla’s modus operandi? Treat patrons as family.
“When customers really need you, you have to respond quickly, just like you would with your own family,” he said.
Staffers should work on vehicles as if they were their own, Cicalla stresses to his charges.
“Our ultimate objective is to get our customers’ vehicles back to where they were when they left the factory.” …
