The Year in Quotes
What the Industry was Talking About in 2018
By John Yoswick
This past year in the...
Survey Insights
By John Yoswick
As another year comes to an end, here are seven industry news...
Message to the Industry
Shop owners offer what they'd say—or like to hear—if they could address the industry
By John Yoswick
Ron Nagy doesn’t hesitate when asked what he...
The Idea Exchange
By John Yoswick
You can’t talk with other shop owners or managers anywhere without gaining some good ideas that might work for your own...
Must-Haves
Collision shops share the one thing they wouldn't want their business to be without
By John Yoswick
Look around the shop for a few minutes and...
Legal Disputes
By John Yoswick
Can an insurance company avoid doing business with a shop?
The validity of automakers’ design patents on crash parts.
An insurer’s...
Are You Undercharging?
By John Yoswick
What would you do if there were 13 necessary repair operations your shop may be performing every month — or even...
Don’t Wing It
From estimate line items to materials invoicing and shop backlogs, here are industry stats and treads you can use to make informed decisions
By John...
Workers Needed
By John Yoswick
Ask any shop owner to name his or her three biggest challenges, and almost assuredly one of the three will revolve around...
State Law Survey
Here's what state lawmakers around the U.S. are debating that could affect the industry
By John Yoswick
If you want to know what to expect...