By David Bry
For mechanical repair shops, this time of year means some of your customers will soon experience their child leaving for college. In many of these cases, these young adults are taking a family car with them. Unfortunately, many of your customers likely have not prepared their children for using and maintaining that car while it is far away from home (and perhaps from your shop). As their trusted automotive service expert, you have the opportunity to provide them suggestions for their child’s use of the car — which could also potentially build stronger customer relationships.
Pre-departure safety check
Before their student departs for college, suggest to parents that they do the following — or have your shop do it: Pay special attention to lights, fluids, brakes, and tires. If the car is supposed to have a spare tire …
