How body shops–and consumers–view what’s happening at State Farm and other insurers
By John Joswick
A CRASH Network survey last summer found that body shops say they are waiting longer for in-shop or remote reviews by State Farm than the seven other largest national insurers. It might come as a surprise to some collision repairers that the chart showing that data was shared at a Collision Industry Conference (CIC) later last year by none other than Chris Evans, a property and claims consultant at State Farm.…
