Collision repairers seeing changes in claims mix, hiring challenges, continued backlogs
By John Yoswick
Does your shop’s backlog of work have you turning away more towed-in vehicles? Are you seeing estimate or repair information resulting in an entry on your customers’ vehicle history reports? Are you collecting for more procedures at your mechanical (versus body) labor rate?
Here’s our annual round-up of some collision industry stats and trends related to these and other topics.
Shops’ hiring needs still high — but moderating
The percentage of shops that said they are not currently looking to hire any positions rose — albeit only slightly — in the fourth quarter of 2022 for the first time since the early days of the pandemic. While the percentage of shops that said they were fully staffed remained very low…
