By Ron Ananian
Unlike some industries, where performance metrics are vague or long-term, auto repair shops live and die by the numbers. How many vehicles come through the bay doors each day? How complex are the repairs? How many skilled hands are available to do the work? Layer in the local economy, seasonal demands, parts availability, and you quickly find yourself juggling dozens of interdependent variables.
Yet amid this complexity, one factor quietly shapes everything: shop layout. …
