Tony Talks

The Power of One

By Tony Netherly Definition of One: A single thing or unit, smallest whole number, lowest mathematical power. How many times have we made these statements or had these thoughts? — Insurance companies are controlling more of my...

SOPs

By Tony Netherly We have talked about having SOPs (Standard Operating Procedures) for collision shops for several years. For every shop that has taken advantage of their paint supplier’s value add programs, in an effort...

The Technical Challenge

By Tony Netherly We live in a technological world where a wristwatch sized device can do what once required a computer the size of a washing machine. With the rapid development of technology, it is...

New Year’s Resolution for the Industry

By Tony Netherly We all have most likely made ourselves a promise or a resolution at some point to change something in our lives, and it is usually for one of two reasons: 1) We...

Growing Your Own

By Tony Netherly This year I have taught over 300 collision repair courses and had over 1,000 students attend. In many of these classes the students felt like they were there to check a box...

Cultural Change

By Tony Netherly There have been hundreds of articles written about the phenomenon of how every business has a culture and how difficult it is to change. The reality is every business has a personality...

Know Your Parts

As business flows from day to day, we often get so focused on the problem of the day, we forget what is most important. This is why we need to go back to the...

Time Management

Everything we do in the collision shop today seems to revolve around the concept of time. Body shops train their technicians, buy the latest technology in tools, and spend a lot of money on...

Global Industry Trends

With the pace of change in the collision repair industry, it can be sometimes be a challenge for shop owners to stay up-to-date on what’s happening in their own market and country, let alone...