The Editor reserves the right to change this calendar.
January 2008 / The Year In Quotes
Our annual year-in-review wrap-up, a collection of some of the most memorable, important, interesting or enlightening quotes heard around the industry during 2007.
February 2008 / Industry Trends
A look at some of the trends within the insurance and collision repair industry and what they mean for shops for the future.
March 2008 / Is there still a return on investment on CSI?
In years past, customer satisfaction indexing (CSI) was seen as a key tool by shops and insurers. But is it still something worthwhile for shops to be tracking?
April 2008 / Marketing To Consumers
May 2008 / Fleet Work
June 2008 / Better Estimating
July 2008 / Accident Avoidance Technology
August 2008 / Re-engineering Your Shop
September 2008 / The Evolution of DRPs
October 2008 / Women in the Industry
November 2008 / Shop Check-Up
December 2008 / Succeeding With Today’s Young Workers
January 2009 / The Year in Quotes
February 2009 / Smoothing Out Personnel Changes
A look at some of the innovative way shops are attracting business.
As insurance-paid collision repair work becomes less profitable, some shops are taking a new look at fleet work. Here’s why – and what shops need to know about going after fleet repair business.
Here’s how to avoid some of the most common estimating mistakes and get the training you and your staff need to write better estimates.
Will this technology impact future shop profitability?
An increasing number of shops are adopting “lean processes” that result in the work in their shops being handled in a very different way. Here’s a look at this re-engineered process and what impact it’s having on cycle time and the number supplements these shops produce.
Anyone who has been in the industry less than 20 years probably doesn’t remember a time when there weren’t direct repair programs. But even the last decade has seen a dramatic increase and other changes in the programs. Here’s a look at that evolution and what it may mean for the future.
Here’s the business case for attracting more women into careers as technicians in the industry – and how shops and the industry can make this happen. Also we'll include a look at some of the industry’s most successful women shop owners and what other shop owners – men and women – can learn from them.
Whether building a new shop or just wanting to get the most out of your current one, here’s advice for layout and design to maximize productivity; tips for making sure your computers/IT systems are up-to-date and maintained; advice on what equipment you should be considering purchasing or leasing, etc.
Trainers and consultants say the GenY generation of workers is very different from those that preceded them – and that while many employers are finding it challenging to attract, retain and motivate them, others who have unlocked the secret say no one will work harder or be such a team player as a GenY. Here’s how to communicate with the under-30 employee.
Our annual year-in-review wrap-up, a collection of some of the most memorable, important, interesting or enlightening quotes heard around the industry during 2008.
It’s generally very costly for a business to replace an employee. Here are some tips on reducing this problem — and handling it better when it occurs. This article includes advice on using exit interviews and better recruiting processes — and even how to challenge being charged for an ex-employee’s unemployment claim.